Belroc Products Supplied & Installed:
Inpro 910 Round Handrail in Woodland finish
MacLeod Port Hawkesbury is a 66-bed care home offering a mix of residential and nursing care beds, with a warm and welcoming atmosphere and a home-from-home aesthetic. Following an assessment, and to provide continuity throughout the care home, the decision was made to replace the existing wooden handrail with a more up-to-date and hygienic alternative. Having inquired about handrail from Inpro, we received a direct referral for the completion of this urgent upgrade.
The client had an initial discussion with Belroc’s Business Development team, who determined the overall requirement and gathered floor plans for the project, before sending out a sample pack and measurement kit. Due to the location and the restrictions resulting from the Covid-19 pandemic, we were unable to physically go into the care home to complete the measurements, but we already had a process in place that enables us to obtain accurate measurements from the on-site staff using a method that is simple and clear for them.
Our Sales Team then liaised closely with the client to gather more accurate information on the measure-up and style of handrail they would like. The team at MacLeod was keen to retain the warm, welcoming aesthetics of wood, and had requested a specific product to match what was already in place, so our sample kit was a valuable tool to reassure them that this was the correct choice.
With all measurements and scoping discussions complete, we were able to provide a quote in less than 48 hours. The customer accepted our proposal, selecting the Inpro 910 round handrail with woodland colours
Working closely with Inpro and the team at MacLeod, we helped identify a local contractor with the expertise and availability to complete the work. Products were delivered to site just a few weeks later, and we continued to liaise with the contractor remotely in a project management capacity to ensure the project was completed on time and to the desired standard.
As a result, the residents of MacLeod Port Hawkesbury Nursing Home have handrails to safeguard their physical safety and mobility while delivering total peace of mind and compliance on infection control.
This project demonstrated how our 3DX process works to ensure a seamless outcome for the client even when remote location and extraordinary circumstances are at play. To find out more about our work, contact us.